Thank you for shopping with Radio Audio Hub (“we,” “us,” or “our”). We value your trust and aim to provide the highest-quality refurbished and pre-owned car satellite radios, SiriusXM®-compatible kits, and related audio equipment.
This policy explains our refund, return, and warranty procedures to ensure clarity and fairness for all customers.
1. Overview
All sales made through www.radioaudiohub.com (the “Site”) are subject to the terms below.
By purchasing from us, you agree to this Refund, Return & Warranty Policy along with our [Terms & Conditions] and [Privacy Policy].
2. Return Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery, provided the item meets the conditions below.
Eligibility for Returns
To qualify for a return:
- The product must be unused, uninstalled, and in the same condition as received.
- All original packaging, accessories, manuals, and components must be included.
- You must have valid proof of purchase (order confirmation or receipt).
Non-Returnable Items
We cannot accept returns for:
- Installed, altered, or modified parts
- Items damaged due to incorrect installation, misuse, or mishandling
- Clearance, “final sale,” or custom-ordered products
- Gift cards or promotional items
3. Return Process
- Request Authorization: Contact us at Contact@radioaudiohub.com or call +1 (888) 430-7020 within 30 days of delivery to request a Return Authorization (RA) number.
- Prepare the Package: Once approved, repackage the item securely in its original packaging. Include your RA number and order details.
- Ship Your Return: Send the package to the address provided in your RA email.
⚠️ Note: Returns sent without prior authorization may be rejected or delayed.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped by us.
- We recommend using a trackable shipping service. Radio Audio Hub is not responsible for lost or damaged return shipments.
4. Refund Policy
Refund Eligibility
Once your returned item is received and inspected, we will notify you of approval or rejection of your refund.
Approved refunds will be:
- Issued to your original method of payment
- Processed within 5–10 business days after inspection
- Minus any applicable restocking fees
Restocking Fee
A restocking fee of up to 15% may apply to opened, missing, or repackaged items.
Non-Refundable Costs
- Original shipping fees are non-refundable (unless due to our error).
- Returns outside of the 30-day window are not eligible for refunds.
5. Warranty Policy
We stand behind the quality of our refurbished and pre-owned products and provide a 90-day limited warranty from the date of delivery.
What the Warranty Covers
- Functional defects not caused by misuse or improper installation
- Hardware or internal component failures during normal use
- Replacement of defective parts or units when applicable
What the Warranty Does Not Cover
This warranty does not apply to:
- Normal wear and tear or cosmetic damage
- Damage from incorrect installation, misuse, or physical impact
- Unauthorized repairs or modifications
- Issues caused by vehicle electrical problems or compatibility errors
- Shipping damage after the delivery date
6. Warranty Claim Process
If you believe your product is defective under warranty:
- Contact Contact@radioaudiohub.com or call +1 (888) 430-7020.
- Provide your order number, photos or videos of the issue, and a brief description.
- Our team will review your claim within 3–5 business days and provide instructions.
Depending on the issue, we may:
- Repair the item,
- Replace it with an equivalent product, or
- Issue a partial or full refund at our discretion.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will arrange for a replacement or full refund at no cost to you and cover return shipping expenses.
8. Compatibility Responsibility
Customers are responsible for ensuring product compatibility with their specific vehicle or audio system.
While we provide compatibility information for reference, we encourage customers to verify details before purchasing.
If unsure, please contact us — we’re happy to assist before you place your order.
9. Contact Information
For all refund, return, or warranty-related inquiries, contact us:
📧 Email: Contact@radioaudiohub.com
📞 Phone: +1 (888) 430-7020
🌐 Website: www.radioaudiohub.com
10. Policy Updates
We may update this Refund, Return & Warranty Policy periodically.
Any revisions will be posted on this page with the updated date above.
